Answers to All Your Questions

How do you select your caregivers?

We conduct an initial screening over the phone or the internet. Caregivers are selected after a full in-person interview is completed, favorable reference checks have been conducted and cleared background checks are returned.

 What trainings do your caregivers undergo?

All caregivers receive training in personal care and bathing, company policies and procedures, infection prevention and control, TB risk and awareness, body mechanics of lifting and transferring, dementia care, recognizing and reporting elder abuse, neglect and exploitation, confidentiality, nutrition, communication and boundaries and much more. Individual caregivers are also trained on-site at each client’s home. Armistead also conducts ongoing quarterly trainings and other caregiver in-services.

May I meet my caregiver before our first day together?

Yes. Armistead will conduct an initial introduction between you and your caregiver before we start service.

Will I always have the same caregiver?

Armistead makes every effort to send the caregiver with whom you are familiar. If your regular caregiver is unable to work a scheduled shift due to illness or some other emergency, we will do everything possible to find a suitable substitute. Naturally, we will keep you informed of any changes.

What are the advantages of using a caregiver service such as yours over hiring someone from the newspaper or a referral service (private caregivers)?

All Armistead caregivers are full employees and Armistead handles all employment taxes. Our caregivers are also fully insured and bonded and are covered by Worker’s Compensation. All caregivers go through an intensive screening process, have 24/7 access to supervision and receive personalized training at your home. We handle all the details so you don’t have to!

Why should I choose your service over another in my area?

Armistead has achieved an excellent reputation as a top-quality caregiver service. Our growth has been due primarily to word-of-mouth referrals from satisfied clients and their families. We remain in close contact on a regular basis with our caregivers to ensure your satisfaction with all aspects of your care. We are happy to provide references or arrange for you to speak with a current client. Armistead is also locally owned and operated. We keep our dollars local and support senior services in the areas we serve.

What areas do you serve?

Armistead Senior Care is locally owned and operated.  We have two offices, one in South Burlington, VT  and one in Lebanon, NH.  Our Vermont office offers services in Chittenden, Grand Isle, Lamoille, Washington, Addison and part of Orange counties; our Lebanon office serves the Upper Valley of New Hampshire and Vermont and the Lake Sunapee area.

May I receive your services in other settings besides my home?

Yes. Armistead provides services in nursing homes, hospitals, rehabilitation centers, assisted living facilities and other settings.

Is Armistead a Registry/Referral Service?

No. All caregivers are employees of Armistead.

Are your employees insured and bonded?

Yes.

Will I be responsible for my caregiver’s employment taxes?

No. Armistead pays all employment taxes and also provides Worker’s Compensation.

Will Medicare or my private insurance reimburse for your services?

No. Armistead is a private-pay caregiver service.

Will my Long Term Care Insurance cover your services?

Armistead is willing to help you submit your invoices and activity codes to your Long Term Care insurance companies. However, it is ultimately our clients’ responsibility to ensure all items needed by the Long Term Care insurance companies are submitted and received when necessary.  Armistead is not responsible for opening a claim, calling for claim information or managing a client’s insurance policy on behalf of our clients. In order to submit invoices per a client’s request we will need the following information: name of your insurance company, claim number, policy number, agent whom you are working with (if applicable) and a fax number.  If your Long Term Care insurance company needs additional information, we are happy to provide the client or client contact with what is needed.

Will someone from your company come to my home to conduct an initial assessment?

Yes. Armistead conducts an initial needs assessment in order to get to know you and see how you like things done in your home. Information regarding your health issues, the services you require and your emergency contacts will be obtained at this time.

Do I need to sign a contract?

Armistead has a non-binding service agreement that must be signed prior to beginning services.

Can I change my services and/or my schedule after I sign the service Agreement?

Yes. Simply call our office with any changes you would like to make.

Will I be able to reach a supervisor at any time?

Yes. Armistead provides access to an on-call supervisor at all times.

How does your scheduling work?

You choose the hours you need. We provide as little as three hours per shift or up to 24/7 coverage.

 
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